Privacy policy
Smooth Mobility Transport (“we,” “us,” “our”) is committed to protecting the privacy and confidentiality of our clients’ personal information, in accordance with applicable laws in Ontario and Canada.
1. Information Collected
We may collect the following information during contact or booking:
• First and last name
• Phone number
• Email address
• Pickup and destination addresses
• Appointment details (date, time, location)
• Mobility information necessary to ensure safe transport
• Communication preferences (Phone, SMS, WhatsApp, Email)
⚠️ Note: We do not collect medical records or clinical diagnoses.
2. Use of Information
Information is used exclusively to:
• Organize and manage transportation services
• Communicate with you regarding your bookings
• Provide a safe, adapted, and personalized service
• Improve the quality of our services
• Comply with legal and insurance obligations.
3. Confidentiality and Security
• All information is strictly confidential.
• Data is stored in secure and protected systems.
• Access is limited to authorized personnel only.
• We do not sell, rent, or share your data for commercial purposes.
4. Third-Party Services
We may use reliable third-party tools (forms, emails, cloud services) solely for operational purposes. These services comply with standard data protection protocols.
5. Data Retention
Information is kept only for the duration necessary for:
• The provision of services
• Compliance with legal, accounting, or insurance obligations.
Data is securely deleted when no longer required.
6. Your Rights
You have the right to:
• Access your personal information
• Request the correction of inaccurate information
• Request the deletion of your data according to law.
7. Contact Information
Smooth Mobility Transport
Email: infosmoothmobilitytransport@gmail.com
Phone: (1) 365-336-0079
8. Changes
This policy may be updated. Any changes will be posted on this page.